Privacy policy

Last updated: October 8, 2025

Rayha Fragrances operates this online store and website, www.rayhafragrances.com, including all related content, features, tools, products, and services (collectively, the “Services”). The website is powered by Shopify, which enables us to provide a seamless and secure shopping experience for our customers.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with our Services. If there is any conflict between this Privacy Policy and our Terms of Service, this Policy will govern how we handle your personal data.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to data that identifies or can reasonably be linked to you. We collect personal information in the following categories, as permitted by applicable law:

  • Contact information: name, billing and shipping address, phone number, and email address.

  • Payment details: credit/debit card information, transaction details, and payment confirmations.

  • Account details: username, password, and account preferences (if applicable).

  • Order information: items you purchase, return, exchange, or add to your cart or wishlist.

  • Communications: information you provide when contacting our support team or leaving feedback.

  • Device and usage data: browser type, IP address, time zone, and information on how you interact with our website.

2. How We Collect Your Information

We collect personal information through:

  • Direct interactions: when you create an account, make a purchase, or contact us.

  • Automated technologies: such as cookies and similar tools that gather device and browsing data.

  • Third-party services: including Shopify and payment gateways that process data on our behalf.

  • Marketing partners and affiliates: who assist in advertising and promotional activities.

3. How We Use Your Information

Depending on how you interact with Rayha Fragrances, your personal information may be used for:

  • Order processing and fulfillment: to confirm, ship, and deliver your purchases, and manage returns or exchanges.

  • Customer support: to assist with inquiries, service requests, or complaints.

  • Personalization: to tailor your shopping experience, remember preferences, and recommend products.

  • Marketing and communication: to send you updates, promotional offers, or product recommendations (you can opt out anytime).

  • Security and fraud prevention: to protect your account, verify transactions, and detect suspicious activity.

  • Legal compliance: to meet our legal obligations and respond to lawful requests or proceedings.

4. How We Share Your Information

We may share your personal information only in the following cases:

  • With Shopify: our e-commerce platform provider, to operate and enhance our online store.

  • With service providers: such as payment processors, couriers, analytics tools, and IT support teams.

  • With marketing partners: for advertising and promotional purposes, where permitted by law.

  • For legal reasons: to comply with applicable laws or enforce our rights.

  • During business transitions: such as mergers or acquisitions, where data transfer is necessary to continue service.

5. Shopify and Data Handling

Our website is hosted on Shopify, which securely stores and processes your personal information to provide e-commerce functionality and improve the overall experience.
Shopify may collect data about your interactions across different stores and use it for aggregated insights and performance improvements.
For more information on how Shopify manages data, please visit the Shopify Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and provide personalized content.
You can manage or disable cookies through your browser settings, though doing so may affect some website functions.

7. Data Security and Retention

We use appropriate technical and organizational measures to protect your information.
While no online system is completely secure, we continuously review our safeguards to prevent unauthorized access, misuse, or disclosure.
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing or requesting a copy of the data we hold about you.

  • Requesting correction or deletion of your data.

  • Opting out of marketing communications.

  • Restricting or objecting to certain processing activities.

You can exercise these rights by contacting us using the details below.
Please note that we may require verification of your identity before fulfilling your request.

9. Children’s Privacy

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us so we can delete it promptly.

10. International Data Transfers

Your personal information may be transferred and processed outside your country of residence, including in locations such as the United Arab Emirates, Canada, and the United States.
We take steps to ensure that such transfers comply with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Rayha Fragrances
Dubai, United Arab Emirates
Email: support@rayhafragrances.com
Website: www.rayhafragrances.com