Terms of service

1. Introduction

Welcome to Rayha Fragrances. These Terms of Service govern your use of our website, www.rayhafragrances.com(the “Website”), and your purchase of products offered through it. By accessing or using this Website, you agree to be bound by these Terms. Please read them carefully before placing any order.

2. Company Information

Rayha Fragrances is a registered business based in Dubai, United Arab Emirates.
All orders, transactions, and deliveries are processed in accordance with UAE laws and regulations.

3. Eligibility

By using this Website, you confirm that you are at least 18 years old or accessing it under the supervision of a parent or legal guardian.

4. Products and Availability

We make every effort to ensure that product information, descriptions, and pricing on the Website are accurate. However, Rayha Fragrances reserves the right to modify or discontinue products without prior notice. Product availability may vary, and certain items may be available only in limited quantities.

5. Pricing and Payment

All prices are displayed in United Arab Emirates Dirhams (AED) and include VAT where applicable.
We accept a variety of payment methods, including credit/debit cards, cash on delivery, and other secure options available at checkout.
Payment must be completed before an order is confirmed, unless cash on delivery is selected.

6. Order Confirmation

Once you place an order, you will receive an email confirmation containing your order details.
Please review it carefully and contact our Customer Care team immediately if any information is incorrect.
Rayha Fragrances reserves the right to refuse or cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.

7. Shipping and Delivery

All orders are processed and shipped from Dubai, UAE.
Delivery times may vary depending on your location and courier services.
Rayha Fragrances is not responsible for delays caused by third-party logistics providers or circumstances beyond our control.

8. Returns and Exchanges

Returns are only accepted for orders that are incorrect, damaged, defective, or have another issue upon delivery.
Return requests must be made within 24 hours of receiving the order, and the returned package must include all items originally received, including any free gifts, samples, or promotional items.
For more information, please refer to our Return Policy.

9. Cancellations

Once an order has been shipped, it cannot be canceled.
If the order has not yet been shipped, you may contact us to request a cancellation. Approval will depend on the order’s processing status.

10. Intellectual Property

All content on www.rayhafragrances.com — including text, images, graphics, logos, and product descriptions — is the property of Rayha Fragrances and protected by applicable copyright and trademark laws.
You may not copy, reproduce, distribute, or modify any content without prior written permission.

11. Privacy Policy

Your personal information is managed in accordance with our Privacy Policy. By using this Website, you consent to the collection and use of your data as described in that policy.

12. Limitation of Liability

Rayha Fragrances shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our Website or products.
Our total liability for any claim shall not exceed the amount paid for the product in question.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14. Contact Information

For any inquiries, concerns, or assistance, please contact our Customer Care team through our Contact Us page or email us at:
support@rayhafragrances.com